BLACK WELLNESS BOX
                                                                                                Subscription Boxes
 
HOW IT WORKS
Each month, you will receive a Black Wellness Box with 5-7 expertly self-care items delivered to your door. Our subscription boxes ship between the 15th-20th of the month. The cut-off date each month to subscribe and receive the current month’s box is the last day of the month.

WHO WILL BENEFIT?
Anyone who is interested in learning how to prioritize their wellness. Anyone who is interested in supporting Black owned businesses. Anyone who is interested in learning about Black, Indigenousness People of Color (BIPOC). 

CHOOSE YOUR SUBSCRIPTION:
Choose the subscription level that works best for you:
Monthly - $47 (cancel at any time after the first box ships)                                                           
3-month - $134 (save $7)                                                                                                                                                                                               6-month - $270 (save $12)                                                                                                                                                                                          12-month - $534 (save $30)

DISCOVER
Discover your guide for taking care of YOUR needs:
Inside your Black Wellness Box, you'll find information about all the product samples in your box! Try your samples and read the Product Information Card for detailed information and our exclusive discount codes.
SHOP
We hope that you will love your products! We make it easy for you to purchase the full-size products directly from our brand partners in the Black Wellness Box Shop.

SHARE
Share the love and we will too! Refer a friend, leave a product or box review.  You may also let us know of a suggestion you may have. 


FREQUENTLY ASKED QUESTIONS

What kinds of products will I receive in my box?
You will receive samples candles, lotions, health and beauty, affirmation cards etc.

How much are the subscriptions? 
Recurring monthly subscriptions are $47 monthly, 3-month - $134, 6-month - $270 or 12-month for $534.  All subscriptions will be charged tax. 

Can I cancel my monthly subscription?
A monthly recurring subscription can be cancelled at any time, but the first month cannot be cancelled and is not refundable. If you wish to cancel after the first month, you must do so by at least seven days before your subscription is set to renew in order to avoid having your credit card charged. All monthly subscriptions renew on the 10th of the month, so you must cancel by the last day of the previous month. Please also send an email to: blackwellnessbox@gmail.com notifying us of your cancelled account.

Can I cancel my 3-month, 6-month or 12-month subscription?
No, these subscriptions are paid in advance and cannot be cancelled until the term ends. However, you may opt out of auto-renewal during the month your term expires by contacting us at blackwellnessbox@gmail.com by the 20th of the month. For example, if you purchase a 3-month subscription starting in January, your last box will be the March Box. You must cancel your auto-renewal by March 20.

How do I renew my subscription after cancelling?
You can renew by logging into your account and placing a new order.

Are 3-month, 6-month or 12-month subscriptions automatically renewed?
Yes, if you would like to cancel your 3-month, 6-month or 12-month subscription when it expires, you can email the blackwellnessbox@gmail.com to cancel. You may opt out of auto-renewal during the month your term expires by contacting us at blackwellnessbox@gmail.com by the 20th of the month. For example, if you purchase a 3-month subscription starting in January, your last box will be the March Box. You must cancel your auto-renewal by March 20.

Why was my subscription deactivated?
If we are not able to charge your credit card, your subscription will be deactivated.

Do you have gift subscriptions?
Yes, you can gift a 3-month, 6-month or 12-month prepaid subscription. All you need to do is provide the address of the person you are gifting the subscription to. 

When will my subscription start?
If you place a subscription order between the 1st – 31st of the month, you will receive the current month’s box. For example, if you place your order on February 25, your box will ship within 5-6 days.

My subscription’s been canceled, how do I reactivate it?
You will have to re-subscribe to set up a current account. Go to the Subscribe page and choose what type of subscription you would like. After logging in to your account on the checkout page, you will then be able to update your credit card information or address if needed when you check out.

How can I get a refund if I’m unhappy with my box?
We are very sorry to hear that you’re unhappy with your box. Unfortunately, subscription boxes are not refundable. As hard as we try, we are not able to please everyone each month, but this is a discovery platform to try and sample new products. When you subscribe or purchase a box, you are subscribing or purchasing with the knowledge that you will be receiving many different types of products and maybe some may not work for you. We hear from some of our subscribers and customers that they’re happy to share their products with their friends and family if a certain product did not work for them that month.

My tracking info says my package was delivered, but I haven’t received it yet. What should I do?
We will do our best to locate your package. You may need to contact or stop by your local post office for further details on your package.


BILLING:
When will I be billed for my monthly subscription?
Your credit card will be charged on the day you purchase your subscription for your first month. Starting on the second month, you will begin being charged on our regular billing and shipping cycle. This means that you will be billed on the 10th of each month and you can expect your box to ship between the 15th – 20th of the month. When you subscribe to a 3, 6, or 12-month subscription plan, you will be billed upfront for the entire length of the plan. At the end of your plan, your subscription will be auto-renewed for the same plan, unless you cancel 10 days before it’s set to renew. Typically, this falls on the last day of the previous month. For example, if your last box is the December Box, then you should cancel by December 20th.

When will I be billed for my 3-month, 6-month or 12-month subscription?
Your credit card will be charged for the full amount of the subscription when you place your order. Each month you will receive notification as to when your box will ship until the last month of your subscription. When your subscription expires it will be automatically renewed. However, you may opt out of auto-renewal during the month your term expires by contacting us at support@cocotique.com by the 20th of the month. For example, if you purchase a 3-month subscription starting in January, your last box will be the March Box. You must opt-out of your auto-renewal by March 20.

What types of payment do you accept?
We accept PayPal, and Venmo, and CashApp.

SHIPPING:
When will my box ship?
Subscription boxes ship once a month during the 15th-20th of the month. If you are a new subscriber and place an order between the 1st to the last day of the month, your box will ship that month. For example, if you place your order on January 6, your box will ship between January 15th – 20th. If you place your order after the 15th of the month, your box will ship within 7-10 days.

Previous Boxes in the Black Wellness Box Store - Boxes from previous months that are ordered from the Black Wellness Box Store will ship within 48 - 72 hours (not including weekends - we ship M-F).

How much is shipping?
Subscription Boxes - There are no shipping charges for your current subscription box as this cost is already included in the total cost of the box.

Previous Boxes in the Black Wellness Box - There is a $7.50 Flat Rate shipping fee (per box) for ordering previous boxes from the Black Wellness Box Store, including the cost of the box itself. For example, if you order 2 previous boxes from the Black Wellness Box Store, you will be charged $15 for shipping plus $92 for two subscription boxes.

Is there tax charged?
We are required to charge state taxes for each box.

When will I receive my Black Wellness Box?
You will receive your box 3-5 days after you receive notification that your box has shipped. There will be a tracking number emailed to you so you may track your shipment.

Where do you ship?
We ship to all of the United States (including Puerto Rico, Guam and APO addresses. 

How do I track my package?
You will receive an email when your box ships with your USPS tracking number. Please be sure to add blackwellnessbox.gmail.com  to your contact list so your email doesn’t go to your Spam Box. Please track your package before contacting us and if you still have a question, we’ll be more than happy to assist you.

PLEASE NOTE: The Black Wellness Box will not be liable for damages, lost or stolen orders.

What if my box is sent to the wrong address?
Please be sure that you have provided the correct address when placing your order. We cannot be held responsible if you’ve provided an incorrect address and your box is delivered to the wrong address. If you’ve entered in the wrong address or need to update your address email us at blackwellnessbox@gmail.com  so we can make the adjustment in your account before your box ships. Once an order has been shipped, we will not be held responsible for a shipment to the wrong address if you have entered in an incorrect address. If your box is sent to the wrong address due to our error in entering in the wrong address, and you would like to have it reshipped, there is a $7.50 shipping fee.


UPDATING ACCOUNT INFORMATION:
**WHEN UPDATING YOUR ACCOUNT, IT IS PREFERABLE TO DO SO ON A DESKTOP COMPUTER. IF USING YOUR PHONE, PLEASE BE SURE SCROLL OVER SO YOU CAN SEE ALL THE OPTIONS TO CANCEL AND MAKE UPDATES.

How do I cancel my account?
Please send an email to blackwellnessbox@gmail.com  to notify us that you’ve canceled your account. You will receive an email confirming your cancellation. We must receive notification at least five days before your subscription is set to renew.

How do I update my mailing address?
Send us an email at blackwellnessbox@gmail.com to update your new address by the 5th of the month.

How do I update my payment information?
If your account is Active, send us an email at blackwellnessbox@gmail.com so we can update your payment information and billing address. If your account is cancelled, due to a declined credit card, or you cancel it and want to reactivate it: Email blackwellnessbox@gmail.com. Please send an email to notify us of what changes you've made when you updated your payment information. You will receive an email confirming the changes have been made.


Please email us at blackwellnessbox@gmail.com  if you have additional questions.